You already know the bottleneck. It's just never been anyone's whole job to fix it.
Everyone owns a slice. No one owns the outcome.
Remove the bottleneck that costs you most.
The teardown tells you what's wrong. The sprint fixes the worst of it — one bottleneck, scoped and quoted up front, finished with a real finish line instead of a retainer.
You already know the bottleneck. It's just never been anyone's whole job to fix it.
Everyone owns a slice. No one owns the outcome.
Every attempt to fix it dies the moment a bigger fire starts.
The fix is real work. It never wins against an outage.
Your team can describe the fix in one sentence — and still hasn't shipped it in two quarters.
Straight from your teardown — one bottleneck, not ten. Trying to fix everything at once is how fixes die; we commit to the one that costs you the most.
In their tools, on their real accounts, not in a parallel workstream off to the side. The team that lives with the fix is the team that helps build it.
Runbooks, templates and tooling, written while the work is fresh — so the fix outlives the engagement instead of leaving when we do.
One number, in writing, before any work begins. If it runs long, that's our problem — not a line on your invoice.
Four to six weeks.
Scope the fix against the teardown. Agree the finish line in writing.
Build and ship, in working sessions with the people who own onboarding.
Verify on a real go-live, then hand it over.
We ship what removes the bottleneck: runbooks, tooling, templates, and code when code is the fix. What we don't ship is a 60-page deck and a goodbye. Every engagement ends with something your team runs, not something they read.
Twenty minutes. Bring the account that's been “in progress” the longest — we'll tell you what we'd look at first, free, whether or not you hire us.